Arvon Property Group is dedicated to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store and manage your personal information in connection with the services we provide.
We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). These principles outline how organisations must handle personal information, including how it is collected, used, disclosed, stored and protected. A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, phone and facsimile numbers, your property preferences, and mortgage pre-approval and serviceability boundaries.
This personal information is obtained in many ways, including interviews, correspondence, by telephone and facsimile, by email, via our website www.arvonproperty.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. While our website may contain links to third-party websites or services, we are not responsible for the privacy practices, content or policies of those external sites.
We collect your personal information for the primary purpose of providing our services and information to you, including verification of identity, as well as to administer any referral rewards. We may also use or disclose your information for related purposes that you would reasonably expect, including connecting you with third-party professionals or service providers such as mortgage brokers, conveyancers, building and pest inspectors, and other property-related services.
You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or an opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. We generally do not collect sensitive information unless it is directly related to your property purchase and secondary processes. Where sensitive information is required, it will only be collected, used or disclosed:
- For verification of identity
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent, or where required or authorised by law
- For the administration of referral programs or incentives
Third parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your personal information may be disclosed in a number of circumstances, including the following:
- To third parties where you consent to the use or disclosure
- Where you have requested referrals or related services
- Where required or authorised by law
Security of personal information
Your personal information is stored using reasonable safeguards designed to protect it from loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to securely destroy or permanently de-identify it. However, most personal information is or will be stored in client files, which will be kept by us for a minimum of 7 years, or as required by law.
Access to your personal information
You may access the personal information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. We do not charge a fee for requesting access to your personal information, but may charge an administrative fee for providing a copy of it. In order to protect your personal information, we will need identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide accurate and effective services.
Policy updates
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Complaints and enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Newstead, QLD 4006